How to start communicating with a client. How to start a conversation with a customer? Examples of topics for dialogue

17.09.202027.05.2017

A well-structured conversation during a phone call is the key to a good result. Perhaps a potential client will not agree to buy goods immediately in your company, but he will remember the friendly attitude and professionalism of the specialist. Therefore, in order to leave the most favorable impression on the client, it is necessary to adhere to seemingly simple rules. Why exactly at first glance - now let's try to explain.

Incoming call answering speed

Do not force the caller to listen to beeps in the receiver, answer the maximum after the third. This is the best option. It is also not recommended to answer after the first call: the interlocutor may have an erroneous opinion that you do not have clients, and all you do is sit by the phone waiting for a miracle.

Voice intonation

Much depends on the tone in which you communicate with the interlocutor. A person who does not have knowledge or experience in the field of your company can bombard you with a huge number of elementary, in your opinion, questions. In this case, many employees have irritated notes in their voices. Contrary to the general opinion that telephone communication can hide it, the interlocutor easily recognizes such an intonation, and the desire to communicate with you further, as well as to cooperate with your organization, disappears altogether. Be patient, you and a professional, to answer potential clients to all their questions.

Speakerphone and Call Hold

If you need to clarify any question, ask the interlocutor to wait and turn off the microphone. Each program (if the call is made through a computer) and each telephone set has this function. The client does not need to listen to what is happening with you. Firstly, information constituting a commercial secret can reach him, and secondly, he should not hear personal communication between employees who may not be shy in expressions. The speakerphone will also not improve the quality of your conversation. Irritating extraneous noise and poor audibility will not have a positive effect on the conversation.

Predicting what the interlocutor might say

It's good if you have a conversation script in front of your eyes. It is even better if, in addition to the obligatory remarks of a company employee, there are possible answers of a potential client to them. Having worked out possible objections several times, later the correct answers will come on an intuitive level, and, having felt doubt in the interlocutor's voice, you will already know how to dispel it.

Professionalism

Here we are already talking about your competence as a specialist. You must have a well-reasoned and accurate answer to any client's question.

Open-minded attitude

If your potential client is a legal entity, it is unlikely that when you first call you will immediately go to the management. Most likely, either the secretary or another ordinary employee will answer you. But it is he who will make the first impression of you and convey all the relevant information to the person responsible for making decisions. And from how exactly he will present it, in the future it will depend on whether you will have a new client or not.

Ethics of communication

In addition to the basic rules for communicating with a potential client, there is such a thing as ethics. It includes no less simple recommendations, as in the previous case.

Greeting

If you have the opportunity to call a person by name, be sure to use it. The client appreciates the individual appeal, this gives him the appearance that he stands out from the general stream of potential buyers. Wishing a person a good time of the day (depending on when exactly you call) is also conducive to mutual communication.

Performance

The caller should know if he got there. As well as when making an outgoing call, you must immediately indicate where you are calling from. It would be best to name the organization and introduce yourself by name, so that the interlocutor's imagination personalizes you, and does not paint him a picture of the incubator.

Politeness

It will be correct if you ask at the beginning of the conversation whether it is convenient for your interlocutor to speak. If you do not do this, be prepared for the fact that in the middle of your fiery speech he may interrupt you and say that he is busy. It's good if you manage to call him again after some time, but even in this case, the entire script will have to be repeated again.

Parting

Be sure to check before you hang up if your interlocutor has any questions. If everything is clear to him, wish "all the best" or "good day" and feel free to end the conversation.

Stages of communication with the client

The stages of communication with the client by phone are standard. Much depends on the specifics of the offered service or product:

Greetings and location of the client to himself. The more correctly you start the conversation, the more chances you will have to continue it.
Specifying the purpose of the call. It does not matter whether it is an outgoing call or an incoming one, it is necessary to clarify or identify the main issue around which communication will be built.
Presentation of a product or service. Focus the attention of the interlocutor on the merits and unique features of your proposal.
Work with objections. A stage that is almost never avoided. For the correct development of objections, whole trainings and scripts are drawn up and conducted, so it's good if you have a cheat sheet at hand.
Make a deal. This stage is the target of most outgoing calls. Bringing to it is the best result of your communication with the client.
Parting. The intonation during parting also plays a significant role. In case of success, you do not need to show excessive cheerfulness, thus you will let the client know that this is what was expected of him. His vivid imagination will instantly draw how you are sitting by the phone and cheerfully rubbing your hands. End the conversation in the same key as you started it.

Features of psychology

Before trying to sell a product or offer a service to a customer over the phone, put yourself in their shoes. How interesting will your proposal be to him? What benefit will he get if he agrees to it? What doubts can the client have during the conversation?

In medium and large organizations, the practice of conducting psychological trainings is widespread. This helps to remove the barrier that many people face when making an outgoing call. Cold calling is an extremely thankless job. Most of them end with a refusal, and the employee forms the opinion that this type of activity does not suit him. Therefore, most psychological trainings are aimed at the development of employees. If the operator feels comfortable when making a call, the conversation will go easier and in an atmosphere of greater ease than if he just read the script from the sheet, afraid to insert an extra word.

Be that as it may, putting yourself in the client's shoes means understanding his situation. In this case, it will be easier to explain to a potential buyer why your offer is most beneficial for him. Ordinary persuasion will not bring results, you need arguments and the ability to confirm them. Only in this way can you dispel the doubts of the interlocutor about the obligation of the future acquisition.

What skills are needed for communication

First of all, in order to be able to communicate with a client on the phone, communication skills are very important. Following them is an equally important point is stress resistance. Not always an intelligent person is on the other end of the line who can politely refuse your offer. Sometimes the interlocutor may rudely say that he does not need your services or goods. You need to be ready for this initially and in no case take this manner of communication at your own expense.

The ability to quickly assess the situation also plays an important role in the process of telephone communication with the client. If interest has slipped in the intonation of the interlocutor, in addition (or instead of) you can offer him to purchase related products. Sometimes it is the presence of an additional offer that plays a key role in making a positive decision.

Modern business is based on the fact that customers purchase the goods or services offered by the company. Communication with clients is the main link when a client contacts a company and when he concludes an agreement with it. Here you should follow certain techniques, rules, etiquette, which are based on human psychology at the time of making an important decision ..

Since communication with the client aims at encouraging the consumer to purchase products and deciding whether he will agree to the offer, this contact can be:

Short or long.
Spontaneous or planned.
One-time or with further cooperation.

It is necessary to talk about the methods of influence and effective contact of the company with the client when it is clearly clear what services / products it provides and in what conditions events unfold.

What is customer communication?

When a person communicates with people in everyday situations, he does not really think about the intonation of his voice, the phrases he utters, the mood that he manifests. The person himself chooses with whom to communicate and how to talk to them. When it comes to work and professional skills, then it becomes important how a person is able to achieve a set goal through communication with clients.

Communication with clients is a purposeful interaction that involves certain etiquette and communication rules and requires the achievement of a set goal. The seller does not just communicate with customers. He wants to establish contact with them, to win over his products, sell them to them and, possibly, get regular customers.

Communication at work requires certain knowledge. It does not matter what mood the employee is in, what he thinks about other people, how he relates to the world, etc. He must do his job, accordingly, his communication must be specially structured so that the seller eventually achieves the set goal.

The task - to conclude a deal with a client - is, perhaps, the most important for both an ordinary employee and for the businessman himself. If the client agreed to purchase a product or service from your company, then you will make a profit. But it is for this that all organizations and firms are created - to sell and make a profit.

How to close a deal with a client? This is sometimes difficult to do, since customers are also finicky, and the competitiveness of your product or service in the market is high. The client can turn to other sellers of the same product or service, but which will give him other conditions of cooperation: a lower price, acceptable forms of payment, delivery, etc. To conclude a deal with a client and make him a regular consumer, you need not just sell to him their products, but also take into account his interests and wishes.

The client does not close the deal. Why? Perhaps he doubts something. Perhaps he is dissatisfied with some clauses of the contract, they are inconvenient for him or do not correspond to his capabilities. Sometimes clients are simply not ready to make the final decision. And quite often the one with whom you wish to conclude a deal would like to bring some of his suggestions to the clauses of the agreement that you will fulfill.

In all cases, you need to talk to the client if it is important for you to conclude a deal with him. Talk openly about what your partner is not happy with or doubts about. Let him express his thoughts so that you can make concessions. If the client needs to think, then ask what you can do on your part so that he makes a decision in your favor. Don't be afraid to be open. Don't be categorical and strict. You should not force your product or service into a customer. If you want to conclude a deal and make your client a regular consumer, then you need to be interested in his opinion, wishes, conditions.

This will allow you not only to make all the desired customers your consumers, but also from a different point of view to look at your product or service, contract clauses, conditions, etc. If you have just started to conclude deals, then you probably have points where there are restrictions or strict limits. And clients, if you take into account their wishes, will help you expand, soften and make them more attractive to them.

Psychology of communication with clients

A seller is a job where each of its representatives wants to have as many clients as possible. Communication is becoming the only tool that can influence the opinion and wishes of consumers. That is why communication techniques that take into account the psychology of people become important here:

Put yourself in the shoes of the buyer in order to understand how you can interest him in your product.
Allow a person to familiarize themselves with the product before they buy it. This is why shop assistants should not immediately fly up to customers who have just entered the building but have not yet had time to look around and understand what they might want.
Allow a person to immediately understand what he can get and for what price, when it comes to a service. Here you need to immediately communicate with the client who already knows what he wants, but has not yet decided where exactly he will get it.
Watch your facial expressions, gestures and intonation. That's why at home you need to practice in front of the mirror and look at yourself from the outside in order to change what is visible to customers and, possibly, repels them.
Comfortable environment. Where the client is, it should be comfortable and everything should correspond to the theme of the products being sold.
The appearance of the seller. The human factor is already playing a role here. The seller must be appropriately dressed. For example, if he sells meat at the counter, then he should not be dressed in a formal business suit. He must also have a certain communication style. If special terms are used, then the seller should immediately explain them to the client so that he understands what he is being told about.
Direct eye contact. You should not embarrass the client, at the same time you need to track his reactions. When he speaks, be sure to look him in the eye.
During the greeting and goodbye, resort to a handshake. It should be as strong as the client himself squeezes. This will show that you are on an equal footing.
Name. Be sure to introduce yourself and ask the client's name. Although this step is mandatory, it should be understood that the client is not interested in getting to know you at first. Most likely, he will listen to your name, so if he asks him to remind your name, do not be offended by it.
Politeness. Necessarily in the speech of the seller there should be elementary words of politeness: "please", "thank you", "allow", etc. But they should not be used too often.
Top position. Although you showed the client that you are on an equal footing, during communication try to take a position from above, dominant, but so that it is not felt.

Rules of communication with clients

To achieve this goal, a manager or a salesperson needs to adhere to some rules of communication with clients:

Listen to the wishes and needs of the client. If you want to sell something, it should solve the problems with which the person came to you.
Listen to all objections and be able to deal with them.
Speak in the same language as the client.
Describe the positive aspects of the product. If a customer asks about product flaws, it is best to be honest and talk about them - this is necessary to build a long-term relationship based on trust.
The seller must thoroughly know everything about his product. He must be able to answer any question of the client.
The seller must be a professional who knows how to be different. You should adapt to the client: to be businesslike for a business person, and to be simple for a simple person.

There are companies that provide ongoing services to clients. This is where complaints become inevitable, from which no firm can escape. There will always be customers who break something or cannot use the purchased product. Here, it becomes important how the manager behaves when dealing with a client who is complaining.

The hour is not far off when the most in-demand profession in the service and sales sectors will be the customer complaints manager, or the director of customer focus. In simple terms, this specialty can be called “director of hospitality and comfort”. What is this profession and why is it needed?

Thus, the level of service in public places is one of the main priorities and tasks of these establishments. You cannot please all clients, so we need specialists who will skillfully and cost-effectively settle any troubles. That's what a customer complaint manager is for, or a director of customer focus. These specialists will play an important role in ensuring that there are fewer negative reviews about their level of service on the Internet and simply on the lips of people, which, accordingly, will increase the number of visitors in a particular public institution.

Learn the science of hospitality and coziness, resolving issues, and lowering the level of discontent in others. This will allow you to become in demand in the labor market in the future.

Ethics in dealing with clients

Each person is pleased when they communicate with him kindly and respectfully, which should not depend on what question he asked the seller or manager. Even regular customers need to pay attention. Ethics involves polite communication with customers when the following rules are followed:

Show respect.
Understanding the wishes or motives of clients' requests.
Lack of an increased tone.
Keeping calm in a stressful situation.
Ability to listen to customers to the end.
Lack of interruptions.
Ability to find a solution in any situation.

How do you ultimately communicate with customers?

Let's not say that the client is always right in everything. Let's pay attention to the fact that the client also requires respect and understanding of his desires, which is why he turns to a company that can solve them. Here you need to understand that each client has his own mood. But it is not at all connected with the personality of the seller, but is directed only to the product or service that the company offers.

Regardless of what you do, if you need to communicate with clients, you must always maintain a professional attitude and demeanor. This applies not only to what you say, but also to how you speak and behave. A conversation with a client without the proper tact and professional courtesy can lead to the loss of the transaction by your company. Learning the rules of negotiation and methods of dealing with difficult clients contributes to your professional relationship and further career growth.

Steps

Part 1

Effective communication with the client

Understand the client's needs. You can find out what the customer wants by understanding his final vision, as well as his story. You need to be clear about how the current project or deal relates to your client's goals and personality. This will give you a better idea of \u200b\u200bhow important this issue is to your business partner.

Ask the right questions to understand what the customer wants. Be as specific as possible and ask for precise and clear explanations in return.
For example, as an investment advisor, you might ask a client, "Are you willing to lose 10% of your investment to get 20%? How do you feel about losing?" Or "Thinking about your investment keeps you awake at night?"
A lawyer may ask questions such as, "What is the ideal outcome for you in a trial?" or "How aggressively do you want to communicate your position?"

Be a good listener. Listening is essential in any business partnership. Take the time to really listen to the client. If you do not understand the importance of some aspect to your partner, then most likely you are not listening carefully or asking the wrong questions. Ask more specific questions and listen to what the client has to say.
- Don't interrupt. Use neutral language to encourage the client to say more, such as "go on", "clear", "yes, I understand."
- Maintain eye contact and take notes whenever possible.
- Nod your head lightly and / or smile (if appropriate) to show that you are listening. Follow the thread of the conversation; smiling when a client talks about losing money will not add to your points.
- Rephrase what the client said to ask additional questions. For example, if a client says they are not happy with the current profit, you can say, "I understand your dissatisfaction. How much return do you expect from your investment?"
Clarify. Clarity is a vital component of your customer relationship. The client always needs to be provided with enough information to make informed decisions. If there is no clarity between you, then your partner will not be able to make the right decision and this will end in a loss of trust in you.
- To do this, you need to use a language that will be understandable to your client. If the customer is not familiar with the technical jargon, rephrase everything so that it becomes clear to him.
- You need to clearly communicate your actions at each given stage, why you are doing this and what results you expect from it. If the client does not understand the rationale for how your suggestions will help them, then your ideas will be rejected or supported with great reluctance.
- Even minor changes, such as delegating minor authority to your subordinate or colleague, can upset the client if he is not warned about it. Just let the reserve know in advance what you are doing and why.
Document all customer relationships. Keeping a record of interactions with a customer is a very useful practice. This will help you if you need to provide your boss with a report on the work time you spent with the client. It is also helpful to keep clear and professional documentation if the wildlife reserve requires proof of any of your business meetings.
- Any interactions with the customer must be documented, including face-to-face meetings, phone calls, answering machine messages, text messages, and email.
- Write down the client's name, date (time, if possible), the main essence of this interaction, how long you talked, details of the statements of each of the parties.
- It is also helpful to send a confirmation letter with your understanding of the agreements reached during the communication, the time frame and the final product. This is another way to make sure you and your customer are talking about the same thing.
Part 2
Interaction with clients
1. Be professional all the time. No matter how you interact with a client, you must remain professional in every way. This includes the way you talk, what you say, and how you deal with the customer.
  - Don't be too familiar. Remember that you are communicating with a business partner, not a friend - do not use foul language, do not make inappropriate jokes, do not use emoji in text correspondence with a client.
  - Always double-check your grammar and spelling. Mistakes that are too conspicuous can confuse the recipient and look unprofessional.
  - Only ask about the client's personal life if he himself has shared some information. Do not meddle in other people's affairs and do not be too familiar. Balance can be found through trial and error.
  - Use polite and appropriate phrases such as, "Nice to see you. How was your weekend?"
  - Avoid divisive or irrelevant topics such as politics, religion, social issues, and romantic adventure.
2. Be proactive. Failure to be proactive can frustrate the client and ultimately ruin your professional relationship. Always try to be the first to start a correspondence, especially if there is any news about which your customer will certainly want to know.
  - Do not wait for the client to call you to deliver news that has a direct impact on their business. You must tell him about it yourself, and then he will appreciate you. Constantly browse the news feeds in search of valuable information.
    - That being said, don't spread rumors unless it affects the value of your client's assets. Check your source before contacting a customer.
  - You should have your own opinion on the events that you report to your client. It must be clear and unwavering.
  - For example, if a client is unsure which stock exchanges to invest in, you might say, "Based on your desired profit margin and risk cap, I think you should consider ______ because ______."
  - Or, if you are a doctor, you should contact the patient if the results of his research are ready or if you have learned about a new way to treat his disease.
3. Respect the client's time. While you need to keep in touch with your business partners on a regular basis, you shouldn't take too much of their time. In general, unless the client requires more time or the need for closer attention to the situation caused by the increased pressure on the client, most phone calls should last no more than 10-15 minutes.
  - Don't call customers for idle chatter. They are just as busy as you are, so keep your communication professional unless you keep in touch outside of work.
4. Ask clients for their ideas and opinions. Each time you discuss a new case, ask your partners what they think of the information you have shared. You should give your opinion on what you are discussing with clients. Find out their opinion on the information provided to understand how your views coincide.
  - Recognize and respect the customer's opinion. Even if you disagree with him, say "Yes, I understand what you mean."
  - If you are certain that a customer is wrong or that it will cause a major miss or significant loss of money, do not be afraid to say so.
  - Don't tell the client they are wrong just to get them defensive. Instead, ask questions like, "Have you considered ______?" or "What if ______ happens?"
  - Or, for example, a lawyer may ask if the client understands the measures being taken and agrees with the tactics chosen.
5. Pay attention to body language. Body language can betray many emotions, whether you realize it or not. This can be to your advantage, as you can read the client's body language, but your own gestures can betray your intentions.
  
  Be mindful of your tone and demeanor. Just like body language, they betray unspoken feelings. Pay attention to the tone of your speech and how the client might perceive it in order to adjust your voice or expressions to suit the situation.

Sales managers have to talk to dozens of different people every day. But what about those who are not only afraid to sell, but also do not know how to start a conversation with a client, if he does not show initiative?

How to transcend yourself: starting a conversation with a client

So, in this article we are discussing the topic "how to start a conversation with a customer in a store or office." To begin with, let's divide all the visitors of the outlet into 2 large groups:

people open to dialogue;
clients who do not want to communicate.

If you are afraid of rejection, negative reaction or judgment, start a dialogue with people who are initially open to communication.

No matter what newcomers say, they prove in practice - 80% of all visitors to retail stores are ready to communicate, and they express their readiness not in words, but (attention!) Non-verbally: an open pose, smile, eye movements, etc.

The first phrase as the beginning of a conversation with a customer

Seller conversation

This topic can also be used as the beginning of a conversation with a client, but its effectiveness in sales is much lower. Clients, like all people, subconsciously prefer to be in the spotlight, talk about personal interests, sometimes about plans. Some sellers find this path interesting, but it is only suitable for establishing contact, but not for building further successful dialogue.

You have learned how to start a dialogue with a client and what to talk about with him. Whichever method you use, keep in mind the main goal - to get the client interested, get him to answer questions and talk about his needs.

You used to have a strange feeling when you go to Foxtrot, Eldorado or any other electronics supermarket, and sales assistants swarm from all sides, striving to advise, answer questions, help choose, help determine the model (underline the necessary).

Have you also felt the desire to run away from there, away from the intrusive service, and just order equipment with delivery in some well-known online store?

Don't be alarmed. You are not a sociopath. It's just that the realities of Ukrainian sales in the mentioned networks (and not only in them) in recent years, with their excessive activity and standardization, really force an unprepared consumer to consider them intrusive.

And even our opinion is just an opinion. After all, reputable companies are free to work as they want. Moreover, if you sell something and want to get hold of a “not so intrusive” service in your business, everything is in your hands.

The beginning of a conversation with a customer is the first and very important one that determines the further course of events. This article contains some tips how to start a conversation with a customer correctlyso as not to seem intrusive.

The perfect start to the customer conversation

When it comes to developing an internal customer welcome standard, sales leaders take one of 2 paths:

relying on your own "like"
relying on testing different options and statistics

At the same time, the former is closer to unique small businesses, where the owner is the ROP. The second is the lot of seasoned salespeople who put sales figures above aesthetics.

Somehow, the sales coaches of the Results Factory fought against the wall of incomprehension of the owner for more than 2 weeks, who wanted “it was like this, and this greeting sounded like this, because it expresses our philosophy and uniqueness,” although quite specific requests for promotion were voiced sales, and for which the first thing to do was to change too non-selling, pointless phrases in the standards. That is, the situation was - I want an apple, but I don't want an apple.
And don't worry about the lady mentioned. We figured out everything, agreed with everyone. And it all ended well.

The most appropriate start to a conversation with a customer is one that both leads to the satisfaction of the seller's goals and remains within the emotionally acceptable range of the customer.

The very first step is to decide what you want to get at the exit is the beginning of the conversation... It can be:

a certain emotional state of the client
understanding the message that you convey
interest / intrigue
client's willingness to perform certain actions
surprise, memorization

Accept that there are situations that are mutually exclusive. You cannot sell without offering. You won't be able to be remembered without standing out.

Phrases for starting a conversation with a customer correctly

When you clearly understand the purpose of writing the conversation start standards, you can move on to designing them in the form of specific phrases.

The most important rule is that it should not be like in that joke when the seller's phrase “help you with something” was answered “help me financially”.

There are 7 rules for how to write greetings that sales trainers in the Results Factory follow. One of them is that the standard can be implemented only after checking the matrix in 4 planes - in relation to the manager, seller, potential client, and competitor.

You should also consider the specifics, whether you understand how to properly start a conversation with a customer on the phone, or in the sales area.

By the way, the job of a sales consultant is not to pair you with beautifully structured lists of offers, but to understand your product, structure and sales funnel, and, based on their specifics, offer one or another solution.

Any standard should be not only “good”, but also appropriate. This is called the principle of congruence. Take note.

The main thing you need to understand

There are no universal phrases for the beginning of a conversation between a seller and a buyer - there are speech structures that solve certain problems. For instance:

If you need to attract attention, talk:

did you call and ask if there are 25 such laptops in stock?
are you also from a new building next door and asked about the special price for this sofa for your address?
did you ask to secretly pack the phone until the girl sees, so that you get a surprise?

When it is necessary from the very beginning to show the client "corporateness", high standards of work:

come in, we are glad to see you, if you have any questions, just let me know, and I will provide any assistance in choosing ...
welcome to the department ***, when you need it, please let me know

And so on and so forth. There are special speech structures that identify a need, or inform about promotions, or help, or, or, or even force non-target customers to leave as soon as possible. We hope you understand the logic.

Basic rules for starting a conversation with a client

Since the purpose of this article is to analyze applied tools (which you could use immediately after reading), let's also formulate the basic rules that need to be taken into account when standardizing the beginning of a seller-customer conversation.

No running up to the client immediately after he entered - let the person choose himself from 30 to 90 seconds, this time is considered suitable for most areas and industries, as evidenced by the statistics from the fields.
Try to do without hackneyed and boring phrases - you are not McDonald's, and "free cash" is likely to be inappropriate and even funny in your business. We wrote about the principle of congruence above.
Conversation start phrase cannot be out of bounds with greetings on one side, and phrases to identify needs on the other. Consider the standard of seller behavior globally, because the practice of our trainers shows that only a well-thought-out algorithm with specific goals, which sometimes takes place in a dozen Whatman papers, gives real profit.
For salespeople to start using your conversation start techniques, you need to in role exercises, repeat them at least 500 times... It would be a delusion to think that it is enough to tell, show, and everyone will understand and apply. Conduct quality sales training.
Even the most trained and motivated salespeople will deform standards over time. Need constant control in the form of mystery shoppers and the reaction to what it shows you.

Total

In one article, instead of presenting a list of phrases on how to properly start a conversation with a customer on the phone or on the trading floor, we decided to convey the basic rules, principles and concepts. They even showed a few examples.

This will help you draw valuable insights and insights that will form the basis of your highest-quality customer conversation standards.

If you still have questions, ask and we will answer for free, because we want the beginning of a conversation with a buyer in Ukraine to be more humane, and at the same time professional.

If you need help developing sales scripts, or need to write turnkey scripts,.